Privacy policy

Last updated: 22nd September 2026

Signature Interiors operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with an enjoyable and convenient shopping experience (the "Services"). Signature Interiors is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, browse or make a purchase or other transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with Signature Interiors and our Services, we may collect or process the following categories of personal information, where permitted or required by applicable law:

• Contact details including your name, email address, telephone number, billing address and delivery address.

• Payment and financial information including payment method, transaction details, payment confirmation and other information necessary to process your purchase. Payment card details may be processed directly by our payment providers.

• Account information including your username, password and account preferences, where you choose to create an account.

• Transaction information including the products you view, add to your basket, purchase, return, exchange or cancel, as well as details of previous purchases.

• Communications with us including information you provide when contacting us with an enquiry, requesting customer support, asking about an order or communicating with us regarding our products or services.

• Device information including information about your device, browser, network connection, IP address and other technical identifiers.

• Usage information including information about how and when you interact with or navigate our website and Services.

We do not intentionally collect sensitive personal information unless it is necessary and permitted by applicable law.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, place an order, contact us, subscribe to marketing communications, submit an enquiry or otherwise provide us with your personal information;

• Automatically through the Services including from your device when you visit or use our website, including through cookies and similar technologies;

• From our service providers including when we use third-party providers to support our website, payment processing, delivery, analytics, marketing or other business functions;

• From our partners or other third parties where they provide services that support our business or where you have otherwise authorised them to share your information with us.

How We Use Your Personal Information

Depending on how you interact with us and which of our Services you use, we may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide our Services, process and fulfil your orders, process payments, arrange delivery, communicate with you about your orders, process returns or exchanges, respond to enquiries, provide customer support, maintain our website and improve your shopping experience.

• Marketing and Advertising. Where permitted by law and where we have the appropriate lawful basis or your consent where required, we may use your personal information to send you marketing, advertising and promotional communications by email or other permitted methods. This may include information about new products, offers, promotions or other Signature Interiors updates. You can unsubscribe from marketing communications at any time.

• Security and Fraud Prevention. We use personal information where necessary to help maintain a safe and secure shopping experience, prevent fraud, detect suspicious or unlawful activity, protect our website and business, and protect our customers and users.

• Communicating with You. We use your personal information to respond to your enquiries, provide customer support, communicate with you about your orders and deliveries, and maintain our customer relationship.

• Legal Reasons. We may use your personal information to comply with applicable laws and regulations, respond to lawful requests from authorities, resolve disputes, establish or defend legal claims, enforce our terms and policies, and protect our rights, business, customers and users.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties where this is necessary for legitimate business purposes, to provide our Services, or where required or permitted by law.

Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, such as payment processing, website hosting, IT services, data analytics, customer support, marketing services, order fulfilment and delivery.

• With business and marketing partners where necessary to provide marketing or advertising services. Where required by applicable law, we will obtain appropriate consent before using your information for these purposes.

• When you direct, request or otherwise consent to us sharing your information with a third party, for example where information is required to arrange delivery of your order or where you choose to use a third-party service or social media feature.

• With professional advisers or other relevant third parties where reasonably necessary to operate our business or protect our legal rights.

• In connection with a business transaction, such as a sale, restructuring, merger or transfer of some or all of our business, or where disclosure is necessary to comply with legal obligations, enforce our terms or protect the rights, property or safety of Signature Interiors, our customers or others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted and powered by Shopify, which provides the ecommerce platform that enables Signature Interiors to sell products and provide our online shopping services.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve its services.

Information you submit through our website may be transmitted to and processed by Shopify and other third parties who assist us in providing our Services. Some of these third parties may be located outside the United Kingdom.

Shopify may also process information in accordance with its own privacy policies and terms.

To learn more about how Shopify handles personal information, you can review the Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Third Party Websites and Links

Our Services may contain links to websites, applications or online platforms operated by third parties.

If you follow a link to a website or platform that is not operated or controlled by Signature Interiors, you should review that third party's privacy policy, security information and terms.

We are not responsible for the privacy, security or content of third-party websites or services.

Our website may also include social media features or links to social media platforms. Any information you provide directly to those platforms will be subject to their own privacy policies and terms.

Security and Retention of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no security measures are completely secure or impenetrable, and we cannot guarantee that information transmitted over the internet will always be completely secure.

How long we retain your personal information depends on a number of factors, including whether we need the information to provide our Services, fulfil your orders, maintain business records, comply with legal obligations, resolve disputes or enforce our agreements and policies.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, where appropriate.

Your Rights and Choices

Depending on your circumstances and subject to applicable law, you may have some or all of the following rights in relation to your personal information:

• Right to Access / Know. You may have the right to request access to the personal information we hold about you.

• Right to Delete. You may have the right to request that we delete personal information we hold about you in certain circumstances.

• Right to Correct. You may have the right to ask us to correct inaccurate or incomplete personal information.

• Right to Restrict Processing. You may have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Right to Data Portability. In certain circumstances, you may have the right to receive a copy of your personal information in a commonly used and machine-readable format.

• Managing Communication Preferences. If you receive promotional emails from us, you can opt out at any time by using the unsubscribe option provided in our marketing communications. If you opt out of marketing communications, we may still send you non-promotional communications relating to your orders, purchases, deliveries, returns or other necessary customer service matters.

If you reside in the UK or European Economic Area, and subject to applicable law, you may also have the following rights:

• Objection to Processing and Restriction of Processing: You may have the right to object to or ask us to restrict certain processing of your personal information.

• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise your rights by contacting us using the contact details provided below.

We may need to verify your identity before responding to certain requests, where permitted or required by applicable law.

Complaints

If you have any concerns or complaints about how we process your personal information, please contact Signature Interiors using the contact details provided below.

International Transfers

Some of our service providers, including Shopify and other technology or payment providers, may process, store or transfer your personal information outside the United Kingdom.

Where your personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or data protection practices.

When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.

We recommend checking this page periodically to stay informed about how we collect, use and protect your personal information.